How credits work Credits are consumed when billable verification work runs. The exact balance movement depends on the workflow and the volume you processed. What to check first If your balance moved and you want to understand why, start with: 1. the workflow that ran 2. the number of emails involved 3. the time the balance changed Those three details usually explain the change. Where teams get confused Most confusion comes from assuming a workflow was only a preview when it was actually a billable run, or from forgetting that multiple people or integrations can use the same account balance. What to do next Read the deeper billing guide at Credits and Billing. If the balance still looks incorrect, open the support widget and include the approximate time and the job or workflow involved.
Why did I run out of credits? Balances usually drain faster than expected for one of four reasons: - a larger list ran than planned - more than one teammate triggered verification - a recurring integration processed additional volume - the team expected preview behavior but started a full run Fast checks 1. Review recent jobs. 2. Review recent billing activity. 3. Confirm whether an integration or teammate used the same workspace. Prevent it next time Use smaller first runs, align on who can launch full jobs, and monitor credits before recurring hygiene windows. For the full breakdown, read Credits and Billing. If the usage still looks wrong, open the support widget with the approximate time the balance changed.
How billing and invoices work SendSure billing usually falls into one of two models: - pay-as-you-go credit purchases - recurring Growth billing Where to look Use the billing area in the dashboard for: - invoice history - payment records - current package or plan What to compare When reviewing a charge, compare: 1. invoice date 2. package or plan 3. payment status 4. credits granted or renewed For the deeper operating guide, read Credits and Billing. For billing disputes, duplicate charges, or urgent invoice needs, open the support widget.